Contact Us
Got a question about one of our casino reviews, a correction to flag, or something on the site you'd like to know more about? You're in the right place. The team behind Online Casinos Australia is made up of independent researchers and writers focused on helping Australian players make informed decisions — and we take reader feedback seriously.
Before reaching out, it's worth checking whether your question is already answered elsewhere on the site. Our About Us page covers how we research and rate casinos, and our Responsible Gambling page has guidance on setting limits, self-exclusion and support services available to Australians.
What We Can Help With
We welcome all reasonable enquiries. Here are the kinds of messages we receive most often and how we handle them:
- Factual corrections — If you've spotted something inaccurate in one of our reviews — a bonus figure that's changed, a payment method that's no longer available, or a licence detail that needs updating — please let us know. We fact-check our content regularly, but the casino landscape moves fast and reader tips help us keep pages current.
- Editorial questions — Wondering why a particular casino ranks where it does, or how we weight our scoring criteria? We're happy to explain our methodology in plain terms.
- Responsible gambling concerns — If you or someone you know is experiencing difficulties with gambling, please visit our Responsible Gambling page for information on tools and support services. For urgent help, the National Gambling Helpline is available on 1800 858 858.
- General site feedback — If something isn't working, a page is unclear, or you have a suggestion that would make the site more useful to Australian players, we'd genuinely like to hear it.
- Media and partnership enquiries — If you represent a publication or organisation and would like to discuss working together, reach out with the details and we'll come back to you.
What We Don't Handle Through This Page
A few things worth being clear about upfront, so we can point you in the right direction:
- Casino account issues — We are an independent comparison and review site, not a casino operator. We have no access to player accounts, balances or transaction records. If you have a dispute with a casino, you'll need to contact that casino's support team directly.
- Bonus activation — We cannot activate, extend or modify bonuses on any casino platform. Bonus terms are set by the individual operators.
- Legal or financial advice — Our content is informational and comparative. It isn't a substitute for professional legal or financial guidance.
Our Editorial Standards
Online Casinos Australia earns revenue through affiliate partnerships with the casinos we feature. If you visit a casino through one of our links and create an account, we may receive a commission. This arrangement never influences how we rate or rank a site — operators cannot pay for a higher score or a more favourable write-up. Our assessments are based on researched criteria applied consistently across every option we cover.
If you believe a rating or recommendation on this site is unfair or inaccurate, we want to know. Corrections and challenges are reviewed by our editorial team and addressed in writing where appropriate. You can also read our Terms and Conditions for more on how we operate.
Response Times
We aim to respond to all enquiries within two to three business days. During busy periods it may take a little longer, but every message is read by a member of the team. We don't use automated responses for editorial or factual queries.
When you get in touch, the more detail you can give us — the page you're referring to, the specific claim in question, or the nature of your feedback — the faster we can look into it properly.
About the Team
Our content is researched and written by specialists with backgrounds in the Australian online gaming space, consumer comparison publishing and responsible gambling advocacy. Pages are reviewed for accuracy against a fact-check date that appears on each article, and updated when the casino landscape changes.
The author listed on this page is Lenny Tiernan, who leads editorial research and review across the site. Lenny's approach is to treat every casino assessment as a practical exercise in what an Australian player would actually encounter — from registration through to withdrawal — rather than a summary of marketing material.
We don't accept free credits, paid placements or promotional copy from operators. Every casino featured on Online Casinos Australia was selected and assessed independently.